Service


When purchasing anything new, we all want the peace of mind to know that any problems that may arise will be resolved quickly and efficiently. These are the two keywords which drive and motivate the Gym Gear Service Team to deliver excellence day after day and improve our systems where ever possible.


Service Packages

Service Bronze Silver Gold (Gym Gear products only)
One full service a year One full service a year One full service a year Two full services a year
Full service report and certificate after every service Full service report and certificate after every service Full service report and certificate after every service Full service report and certificate after every service
Total piece of mind; through your ongoing service agreement you enhance the lifespan and residual values of your equipment Total piece of mind; through your ongoing service agreement you enhance the lifespan and residual values of your equipment Total Peace of mind; through your ongoing service agreement you enhance the lifespan and residual values of your equipment Total peace of mind; through your ongoing service agreement you enhance the lifespan and residual values of your equipment
Health and Safety compliance. Health and Safety compliance. Health and Safety compliance. Health and Safety compliance.
5% discount on Gym Gear parts (none warranty parts only) 10% discount on Gym Gear parts (none warranty parts only) 10% discount on Gym Gear parts (none warranty parts only)
Two call outs (including first hour of labour) Five call outs (including first hour of labour) Unlimited call out costs (including first hour of labour)
One service inspection per year Priority call out
Priority next day dispatch of parts ordered by 11:00 Priority next day dispatch of parts ordered by 11:00
Up to 48 hour response time

Our Web Based Service System

As a company we have over 5,000 key clients which requires considerable management, and in 2015 we successfully implemented a bespoke web based service system to help us do this.

This system allows us to easily input and manage our existing and new customers regardless of volume, whilst ensuring that the day to day running of any account is as simple as possible for all our clients. To ensure that this is realistic, we record the following information as standard;

This real time system also allows us to seamlessly link our network of engineers. This has been successfully achieved as the service system automatically links with each engineer’s iPad. The engineers can then view their individual calendar to see the upcoming service jobs and all of the relevant information for each site.

Any work undertaken is entered into the worksheet as displayed on the iPad and then uploaded on completion. The client electronically signs off each job and is given the option to confirm if they are / are not happy with the work undertaken (this feedback is reviewed regularly and recorded as one of our KPI’s).

Any updates go instantly live on the system for all users to see.

Fault Report 

At Gym Gear we are proactive in dealing with fault reports.  Please download and fill out the attached PDF document on Adobe Acrobat. Once complete, please resend to service@gymgear.co.uk. Upon receipt, one of the team will be in contact with you.

PDF document: Fault Report Link

Maintenance Booklet

We offer a range of service and maintenance advice to keep your equipment in tip top condition. Please feel free download the attached maintenance guide. If you have further questions, please contact us.

PDF document: Service & Maintenance Guide

Warranty

All Gym Gear equipment comes with a standard manufacturers warranty. For all information regarding warranties, please view the attached PDF file below. If you cannot find the information you are looking for, please contact us directly.

PDF document: Warranties Information

Fault Report Form

 

Service Request

  • Date Format: DD slash MM slash YYYY
  • Equipment Details